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Jobs · Information Technology · Utah

Technical Support Specialist I

BioLite · Midvale, UT · Yesterday
On-siteInformation Technology$20–$23/hrFull-time

About the role

We're looking for someone who's naturally curious about how things work and enjoys solving problems. As a Technical Support Specialist I, you'll help customers troubleshoot BioLite and Goal Zero products, resolve technical issues, and deliver an exceptional customer experience.

Responsibilities

  • Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
  • Build & Share Product Expertise: Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
  • Connect and Clarify: Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
  • Be a Teammate: Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
  • Help Us Grow: Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.

Requirements

  • 2+ years of experience in technical support, customer support, or another customer-facing role.
  • Experience supporting consumer electronics, outdoor gear, or renewable energy products.
  • Familiarity with Zendesk, Shopify, and NetSuite (or similar platforms).
  • Strong critical thinking steps to diagnose complex technical issues.
  • Curiosity to learn new tools, technologies, and technical concepts.

Qualifications

  • You will need to hold current legal authorization to work in the U.S. for any employer.
  • BioLite cannot sponsor or assume sponsorship of an employment visa for this position.

Skills

  • Excellent problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Technical aptitude and familiarity with consumer electronics, outdoor gear, or renewable energy products.

Benefits

  • Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90–100% of monthly premiums, depending on plan selection.
  • 401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
  • Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
  • Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
  • Adventure Stipend (after two years): Matched travel stipend and PTO to go on an adventure that aligns with BioLite's mission of bringing energy everywhere — whether that's outdoor recreation, climate action, or social impact.
  • Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.

Pay

A base hourly salary of $20–$23, depending on candidate experience.

Schedule

Full-time, 7:00 AM – 4:00 PM MST.

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