Technical Support Specialist, BIM
Responsibilities
- Respond to BIM 360 / Forma support requests
- Prioritize critical technical issues and monitor service level compliance
- Document support interactions in a company-wide case management system
- Advance unresolved issues to senior staff as required
- Research, verify, and document product defects
- Actively handle personal backlog of support requests
- Manage customer and account team expectations by providing timely updates on progress
- Remain informed on improvements in supported products in relevance to the BIM industry
- Affiliate in the fundamental development and maintenance of knowledge base quality
- Influence product management and product development to make improvements
Requirements
- Bachelor's degree or related
- 2+ years of BIM industry experience
- Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a production environment
- Strong customer service, troubleshooting, and analytical skills
- Strong written and verbal English communication skills
Qualifications
- Knowledge of AEC products is desirable
Skills
Top Five Signs You are a Strong Candidate:
- You focus on the customer.
- You build strong customer relationships and gain insights into their needs.
- You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations.
- You value accountability.
- You have courage.
- You work cooperatively.
- You get stuff done.
Benefits
- Health and financial benefits
- Time away and everyday wellness
- Salary range: $60,100 - $107,690
- Comprehensive benefits package
Schedule
Not specified
Pay
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range.
Company Information
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
About the Role
We are hiring a Technical Support Specialist to join our support team. This is a group of highly motivated industry professionals who are responsible for resolving customer issues through an empathetic approach. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk BIM 360/Forma and workflows? Then we would like to hear from you!
Company Culture
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
Application Instructions
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).