Technical Support Specialist - AutoCAD Elec

Responsibilities

• Respond to AutoCAD Electrical and AutoCAD support requests from customers
• Prioritize critical technical issues and monitor service level compliance
• Document support interactions in a company-wide case management system
• Advance unresolved issues to senior staff as required
• Research, verify, and document product defects
• Actively handle personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on progress
• Affiliate in the fundamental development and maintenance of knowledge base quality

Requirements

• Bachelor's in Engineering or related
• 6+ years of industry experience
• Proficiency or familiarity using AutoCAD and AutoCAD Electrical software in a production environment
• Knowledge of additional AutoCAD verticals a plus
• Strong customer service, troubleshooting, and analytical skills
• Strong written and verbal English communication skills

Qualifications

• Intellectually curious
• Influential
• People-minded
• Prompt
• Take initiative
• Organized
• Strategic

Skills

• AutoCAD and AutoCAD Electrical software proficiency
• Customer service and troubleshooting skills
• Strong written and verbal communication skills
• Ability to learn from mistakes and adapt to change

Benefits

Salary transparency
For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690.
Offers are based on the candidate’s experience and geographic location, and may exceed this range.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Pay

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690.

Schedule

Not specified

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.

Learn more here: https://www.autodesk.com/company/diversity-and-belonging