Technical Support Specialist

About the Role

• Support, build, implement, and improve technology solutions across multiple sites in a defined geographical area.
• Manage large projects affecting multiple locations within a region with minimal guidance.
• Resolve critical customer issues to restore functionality promptly.
• Expand technical knowledge in areas like software design patterns, data structures, cloud technologies, and distributed systems.
• Act as the first point of escalation for complex IT problems.
• Lead continuous improvement efforts and automate manual tasks.

Requirements

• 3+ years of experience in IT client, server, and network service delivery.
• 4+ years of experience with IT systems or relevant commercial production environments.
• 4+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 4+ years of experience with Microsoft administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of troubleshooting experience in a multi-user, high-availability environment.
• 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation.

Benefits

• Competitive annual salary of $60,700 - $106,300 USD plus potential for sign-on bonuses and stock units.
• Comprehensive healthcare benefits, including medical, dental, vision, and mental health support.
• Matching 401(k) program and paid parental leave.
• Casual dress code at company locations.