Technical Support Specialist

Responsibilities

• Provide exceptional end-user support for technology services, including network access, e-mail systems, and supported hardware and software applications.
• Ensure all systems are functional daily.
• Supervise various duties performed by student workers.
• Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment.
• Install and upgrade software, troubleshoot, image creation and deployment, and patch maintenance.
• Maintain and develop documentation relative to hardware and software inventory.
• Assist clients using supported hardware, software, and peripherals.
• Assist clients using supported audio-visual equipment, e.g., projectors and conferencing equipment.
• Participate in testing system upgrades and new applications.
• Provide support for printer and copier-related issues.
• Attend and actively participate in regular team meetings.
• Review, input, and update service tickets from the centralized ticketing system.
• Communicate effectively orally and in writing to internal and external groups of various levels of responsibility.
• Provide feedback and make recommendations for implementing technologies that can be effectively applied.
• Communicate in a user-friendly language.
• Provide excellent customer service, including maintaining a good work ethic and assisting team members when needed.
• Adhere to Dynamic Campus Core Values.

Requirements

• Achieve an associate degree in information technology or equivalent experience.
• Knowledgeable in Windows 11, Microsoft Office, Hardware, and Software troubleshooting techniques.
• Excellent communication skills, a strong customer service background, and appropriate people etiquette are essential.
• Ability to lift, push, and pull up to 50 pounds at a time, sometimes multiple times a day (e.g., replacing/maintaining computers, monitors, etc.).
• Ability to sit and stand for long periods of time.
• Must be able to crawl under desks and tight spaces for troubleshooting equipment, cabling, and projectors.
• Adhere to Dynamic Campus Core Values.

Qualifications

• Bachelor’s degree in Information Technology preferred.
• Audio/Visual experience preferred.
• Prior experience in a helpdesk environment (preferably in a Higher Ed environment) preferred.
• Networking and Telecommunications experience preferred.
• Knowledge of Active Directory, Printers and Print server, and Microsoft Outlook preferred.