Technical Support Specialist
Haystack · California, United States · 3 days ago
HybridInformation Technology$25–$41/hrFull-time
About the Role
- Implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software.
- Troubleshoot and resolve straightforward technical problems that may not have standard operating procedures.
- Perform network engineering, troubleshooting, and data cabling.
- Ensure the availability of infrastructure networking and computing systems during production hours.
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Identify root causes of operational issues and process inefficiencies.
Requirements
- 1+ years of experience with Windows Server technologies, including AD, DFS, Print Services, and SCCM.
- 2+ years of troubleshooting experience in a multi-user, high-availability environment.
- 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
- 1+ years of IT client, server, and network service delivery experience.
- 2+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of supporting Windows, Mac, or Linux operating systems in a corporate setting.
Benefits
- Competitive hourly compensation of $25 - $41 per hour.
- Comprehensive healthcare benefits starting on Day 1.
- Matching 401(k) program and paid parental leave.
- Opportunities for professional growth within a global operations network.