Technical Support Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Indianapolis, IN · 1 wk ago
Information TechnologyFull-time
Full-time, 100% on-site role located on the north side of Indianapolis. Schedule: Monday–Friday, 9:00 AM–6:00 PM.
Responsibilities
- Troubleshoot and resolve desktop, server, and network hardware/software issues
- Provide in-person, phone, email, and ticket-based support
- Escalate urgent issues as needed
- Stay current on system updates across servers, applications, and desktops
- Participate in on-call IT support
- Monitor and respond to any major security issues that may take place
Requirements
- 3+ years of systems support (Windows 10/11, Windows Server 2016+)
- Hands-on hardware support (desktops, servers, laptops, printers)
- Strong communication and customer service skills
- Experience with virtualization (preferred)
- Active Directory and Group Policy experience
- Microsoft Azure (Conditional Access, Intune, Autopilot)
- Knowledge of firewalls, routing, switching, and wireless technologies
- Relevant certifications (Microsoft Server, Cisco, VMware) preferred
Pay
Salary range is disclosed as required by local law in geographies that mandate it. The individual may also be eligible for discretionary bonuses.
Benefits
- Medical, dental, and vision benefits
- Company’s 401(k) retirement plan