Technical Support Specialist

About the role

Provide hardware, software, peripheral and helpdesk support. Perform operational duties as needed for all enterprise desktop systems.

Responsibilities

• Configure and install new workstations, printers and peripherals
• Troubleshoot and remediate PC, printer, and peripheral issues
• Provide helpdesk support for end-users covering a wide variety of applications and cloud based solutions
• Technical support for Community Room and Board Room events (Audio/Video equipment, laptops)
• Install, update, configure and troubleshoot software in the enterprise desktop environment
• User Access Control responsibilities for numerous systems and services
• Provide operational support for all applications and software functions including file uploads, file downloads, and report execution
• Create and maintain system monitoring to track system outages, ensure appropriate alerts, and document resolution when needed
• Perform on-call responsibilities after hours and on weekends as part of an on-call support team
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security
• Support and improve ITIL processes including incident, problem, and change management
• Develop and continuously enhance run documentation
• Participate in Disaster Recovery planning and testing
• Maintain an organized work area and storage areas for equipment ensuring that we maximize the ROI on all Michigan First assets
• Write and maintain system documentation
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network
• Embody The Michigan First Way, supporting all facets including Our Promise, 5 STARS Service, SOLVE IT and the ISMs
• Foster a positive demeanor and professional image in all contacts with team members and members
• Reflect and display each of the ISMs in daily job performance and all business interactions while executing on goals and initiatives
• Learn and utilize EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members
• Perform other duties as assigned

Qualifications

• Associate’s degree or equivalent in Computer Science from a two-year college; equivalent combination of education and applicable work experience will also be considered
• A+, Network+, MCP, MCSA certification a plus
• Evidence of continuing technical education
• Strong customer service skills and willingness to assist others
• Ability to effectively communicate to all levels within the organization and with all levels of technical competency
• Strong oral and written communication skills
• Strong time management skills
• Strong attention to detail
• ITIL Foundation training a plus

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First Highlights

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency – Certified Veteran Friendly Employer – Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits

• Very competitive pay
• Low-cost medical, dental, and vision benefit options
• Employer-paid life and disability insurance
• 401(k) – 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree programs
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top-notch Café 26 for team members' use
• Onsite bowling center