Technical Support Specialist

Job Purpose

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

Responsibilities

• Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

Minimum Requirements

Education: High school diploma or GED or equivalent work experience. Desired: Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field.

Experience:

• Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred

Knowledge, Skills & Abilities

Required:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred:

• 3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro
• Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays