Technical Support Specialist 2
Technical Support Specialist 2
***This position is an on-site position in Nashville, TN***
About the role
We are a leading manufacturer of audio products, connecting people and creating remarkable sound experiences. Our team values trust, support, and collaboration, and we're looking for someone who can contribute to our progress.
Responsibilities
- Provides level one and two support to internal and external customers, assisting with product and self-help tool issues through phone, email, and chat
- Diagnoses product and tool problems
- Creates “how to” guidance and walks users through step-by-step solutions
- Performs basic troubleshooting across all Sennheiser Group products, software, and services
- Awareness of competitive products
- Foundational knowledge of key technologies used in Sennheiser solutions, including general audio, network audio and IT networking, digital audio, DSP flow and processing, RF wireless transmission (analog and digital), wired microphones, and broadcast headsets
Requirements
- Understands technical products and audio-industry technologies
- Strong PC skills in MS Office; JD Edwards preferred
- Excellent customer service, communication, and active listening
- Fluent in native language and English
- Strong interpersonal, data-entry, and organizational abilities
- Effective problem-solving with limited assistance
- Quick learner of systems and procedures
- Built culturally aware, positive working relationships
- Detail-oriented, self-directed, and able to work independently or in a team
- Strong analytical and troubleshooting skills
- High School Degree – 2-4 year university degree preferred;
- 5+ years’ previous customer service experience or technical support role; strong support system experience(i.e. Zendesk, CRM and BI)
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Benefits
Our inspiring work environment includes a modern and dynamic atmosphere, flexible working hours, and opportunities for international collaboration. We welcome applicants from all backgrounds and provide a supportive culture that values diversity.
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