Technical Support Specialist 2

About the role

Convergint is seeking a full-time Technical Support Specialist to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and related customer training on assigned systems. Key responsibilities include delivering projects effectively and within budgeted cost and time schedules, acting as a key interface for technical support with customers, and maximizing customer satisfaction.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of non-routine security systems and equipment.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Executes all work in accordance with provincial, local regulations, general best practices, and company health and safety policies and procedures.
• Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Writes a variety of non-routine programs for systems.
• Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Acts as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Communicates with and works with other team members to improve overall operations of the Convergint Technology Center and company.
• Keeps up to date and informed on all company policies.
• Performs other duties and responsibilities as requested or required.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 2+ years of previous, related field experience.
• Preferred Experience: Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation.
• Brands: Genetec, DMP, and March Video.
• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Qualifications

• Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Self-starter and works well without direct supervision.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• Good skills with spreadsheets and data management.
• Good networking skills.
• Working knowledge of physical security and door hardware.
• Understanding of relay and relay logic.

Skills

• Strong customer focus and ability to work under pressure.
• Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Self-starter and works well without direct supervision.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• Good skills with spreadsheets and data management.
• Good networking skills.
• Working knowledge of physical security and door hardware.
• Understanding of relay and relay logic.

Benefits

• Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.
• We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

This posting is expected to remain open until 8/21/26. Salary information for the assigned target market range within the primary geographic region the requisition is posted is provided in the job description. Individual pay rates will vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Schedule

Full-time position.