Technical Support Specialist 2

1. About Our Client:The organization operates within the electronic security systems industry, focusing on providing service-based systems integration. It addresses the challenge of protecting the lives and assets of customers and their communities through security solutions. With over 20 years of growth and a foundation of core values, the organization emphasizes diversity and customer service, positioning itself as a leading global service provider in its sector. 2. About the Opportunity:The Technical Support Specialist 2 role is responsible for installing, programming, testing, and servicing security systems, ensuring functionality and customer satisfaction. This position serves as a key technical interface with customers, contributing to successful project delivery within budget and time constraints. The role supports customer training and ongoing system support, directly impacting operational success and client relations. 3. Responsibilities:• Install, program, test, repair, and service various non-routine security systems and equipment• Provide technical support and training to customers to maximize satisfaction• Read and interpret blueprints, schematics, manuals, and wiring diagrams• Perform work following applicable regulations and safety policies• Demonstrate equipment operation and commission new systems• Write non-routine system programs• Collaborate with supervisors to resolve system operation issues• Advise on customer satisfaction, product performance, installation techniques, and suggest improvements• Manage technical aspects of multiple projects including programming, graphics, certification, training, and documentation• Identify project risks and assist in mitigation strategies• Coordinate with Project Managers and supervisors on project quality and scope• Mentor less experienced staff and supervise testing and adjustment activities• Maintain communication with team members to improve operations• Stay informed on company policies• Perform additional duties as required 4. Requirements:• Strong customer focus and ability to perform under pressure• Technical skills and experience in electronic security systems• Programming skills and troubleshooting ability• Self-starter with ability to work independently• Strong verbal, written, and interpersonal communication skills• Organizational skills to manage multiple projects• Advanced computer skills including MS Office and other relevant applications• Proficiency in spreadsheets and data management• Networking skills• Working knowledge of physical security and door hardware• Understanding of relay and relay logic 5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. 6. Benefits & Perks:• Medical, Dental, and Vision insurance• Life insurance and Disability plan• Wellness program• 401(k) matching plan• Paid time off including 10 company holidays and 13 days PTO annually• Fun & Laughter Day Off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.