Technical Support Specialist 2

RemoteHunter · United States · 2 mo ago

RemoteRemoteCustomer ServiceFull-time

About Our Client

The organization operates within the electronic security systems industry, focusing on providing service-based systems integration. It addresses the challenge of protecting the lives and assets of customers and their communities through security solutions. With over 20 years of growth and a foundation of core values, the organization emphasizes diversity and customer service, positioning itself as a leading global service provider in its sector.

About the Opportunity

The Technical Support Specialist 2 role is responsible for installing, programming, testing, and servicing security systems, ensuring functionality and customer satisfaction. This position serves as a key technical interface with customers, contributing to successful project delivery within budget and time constraints. The role supports customer training and ongoing system support, directly impacting operational success and client relations.

Responsibilities

Install, program, test, repair, and service various non-routine security systems and equipment
Provide technical support and training to customers to maximize satisfaction
Read and interpret blueprints, schematics, manuals, and wiring diagrams
Perform work following applicable regulations and safety policies
Demonstrate equipment operation and commission new systems
Write non-routine system programs
Collaborate with supervisors to resolve system operation issues
Advise on customer satisfaction, product performance, installation techniques, and suggest improvements
Manage technical aspects of multiple projects including programming, graphics, certification, training, and documentation
Identify project risks and assist in mitigation strategies
Coordinate with Project Managers and supervisors on project quality and scope
Mentor less experienced staff and supervise testing and adjustment activities
Maintain communication with team members to improve operations
Stay informed on company policies
Perform additional duties as required

Requirements

Strong customer focus and ability to perform under pressure
Technical skills and experience in electronic security systems
Programming skills and troubleshooting ability
Self-starter with ability to work independently
Strong verbal, written, and interpersonal communication skills
Organizational skills to manage multiple projects
Advanced computer skills including MS Office and other relevant applications
Proficiency in spreadsheets and data management
Networking skills
Working knowledge of physical security and door hardware
Understanding of relay and relay logic

Benefits