Technical Support Specialist 1(Energy Management Systems)

Duties

• Day to day monitoring of the primary SCADA and ancillary systems for health and availability
• Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
• Notification to key customers for the coordination of system outages and events that may impact other critical systems
• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
• Thoroughly track and document cases to completion with the help of EMS Department personnel
• Adhere to all Electronic and Physical access policies
• Other duties as assigned

Requirements

• Formal education in Computer Science or related IT field or equivalent experience is required
• Excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
• Ability to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities