Technical Support Specialist (Level 1)

Description

Due to continuing growth, we are looking for a Technical Support Specialist to join our team!

About the role

Work alongside our IT Manager and team members in providing technical support for our employees at offices nationwide.

Responsibilities

• Install and configure applications
• Set up workstations
• Troubleshoot common issues
• Document issues
• Collaborate with team members
• Provide a positive experience for end users

What We Look For

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Microsoft Outlook, Excel and Word experience
• Knowledge of current technological developments/trends in area of focus
• Records maintenance skills
• Effective communication skills to resolve technological issues
• Strong interpersonal and communication skills
• Ability to work effectively with a wide range of employees in a diverse community
• Experience in providing remote technical support
• A+ Certification or equivalent
• Network+ Certification highly desired
• Microsoft 365 Certified: Endpoint Administrator Associate highly desired

What You Will Do

• Perform basic problem solving and help on various software and hardware systems for employees at various offices
• Perform routine technical assistance for common issues
• Ensure proper asset management and record keeping of issues
• Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles
• Assist the IT Manager with the implementation of technology projects
• Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
• Perform miscellaneous job-related duties as assigned

Who We Are

Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 50+ offices in 15 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work/life balance a priority.

What We Offer

• Opportunity for advancement within a rapidly growing professional services firm
• Ongoing informal and formal training and development
• Competitive compensation
• 401(k) and medical benefits
• Firm sponsored continuing education

Where we work

This position requires you to be onsite