Technical Support & Services Technician

Key Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and startups on commercial HVAC equipment.
• Diagnose mechanical, electrical, and controls-related issues and implement effective solutions.
• Respond to service requests and deliver timely, high-quality support to customers.
• Interpret technical documentation, wiring diagrams, and equipment specifications.
• Coordinate with customers, contractors, facility personnel, and internal teams to resolve operational issues.
• Maintain accurate service records, reports, and documentation.
• Manage daily service schedules and prioritize multiple assignments efficiently.
• Promote a safe work environment and follow established safety practices.

Qualifications

• Technical training, certification, or experience related to HVAC, refrigeration, mechanical systems, or a similar field.
• Strong troubleshooting and repair skills on commercial HVAC equipment.
• Ability to work independently and manage multiple priorities.
• Excellent communication and customer service skills.
• Professional, dependable, and solution-oriented approach.
• Valid driver's license and ability to travel within the service territory.

Preferred

• Experience with building automation systems or HVAC controls.
• Familiarity with VRF/VRV systems.
• Experience supporting commercial or industrial facilities.

What's Offered

• Competitive compensation package
• Company-provided vehicle and tools (where applicable)
• Technical training and professional development opportunities
• Comprehensive benefits package
• Long-term career growth potential
• Supportive team environment with a focus on employee success