Technical Support Representative, In-Store

About The Team

The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

About The Role

• Support Customers via Email, Phone and Chat.
• Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions.
• Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform.
• Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
• Document Resolutions.
• Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind.
• Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively.
• Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Benefits

• Medical
• Dental
• Vision
• Disability and Basic Life Insurance
• Family-Forming Assistance
• Mental Health Program

Equal Opportunity Employer

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

If you need any accommodations, please inform your recruiting contact upon initial connection.