Technical Support Representative

About the role

Gemini Industries, Inc. is an employee-owned company that takes care of its people. The company believes its greatest resource is its people and strives to deliver an unparalleled customer experience.

Responsibilities

• Work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts).
• Manage accounts and accelerate sales and implementation cycles.
• Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
• Listen to team members & customers' needs about product & time frames.
• Possess a high work ethic, moral and personal integrity, and honesty.
• Mature, flexible, and self-motivated.
• Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

Qualifications

• A four-year college degree or 5 years of experience in the Coatings and application-related field is required.
• Must be able to work math problems with percentages and ratios.
• Must know the metric system for conversion.
• Must be able to produce results with little direct supervision.
• Must be able to operate Microsoft Office software.
• Must have a complete understanding of the differences in products and applications.
• Must have a complete understanding of application equipment.
• Must have a complete understanding of coating systems.
• Must have a complete understanding of solvent-based, water-based, and UV curable coatings.
• Must have the ability to formulate colors.
• Must possess the ability to analyze & evaluate issues utilizing facts, processes, and identifying variables, then communicate clearly, verbally & in writing recommendations and possible solutions.
• Must have a familiarity with solvents & additives and their correlations with coatings.
• Must have a familiarity with testing parameters such as KCMA, AWI, ASTM etc.
• Must be able to communicate between departments and remain objective.