Technical Support Representative

Brief Description

If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.

Qualifications

• Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
• Demonstrated proficiency in typing.
• High degree of accuracy/detail oriented.
• Ability to troubleshoot or problem solve.
• Ability to learn technical materials quickly.

Responsibilities

• Answer technical questions through any means of communication.
• Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.
• Finds solutions, does not leave callers without a resolution or steps to resolution.
• Demonstrates job excellence by taking detailed notes of everything that happens during their calls.
• Verifies answers are correct by testing or checking documentation.
• Develops knowledge of security industry and its products through dealer interaction.
• Observes and adheres to DMP Data Classification Standard.

Benefits

• Onsite medical clinic for employee, spouse and family members, 18 and under, living at home.
• Medical, Dental.
• 401k.
• Life Insurance.
• Short and Long Term Disability.
• Paid vacation/holidays.
• Plus some not so usual (free security system, free UPS shipping).