Technical Support Representative II (M-F 10am - 6:30pm)

About the role

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Responsibilities

- Make a difference by solving real-world healthcare challenges - Build strong connections with customers and cross-functional teams - Contribute to product improvements through detailed insights and feedback

Requirements

- High school diploma or GED - 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support - Experience troubleshooting Microsoft OS, Active Directory, and server environments - Experience diagnosing hardware, software, networking, and security issues - Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices)

Qualifications

- Associate degree in Information Systems (or related field) and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred - Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred

Skills

- Strong problem-solving and communication skills - Ability to work independently and as part of a team - Excellent attention to detail and organizational skills

Benefits

- Comprehensive compensation and benefits package - Medical and dental coverage starting on day one - Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance - Employee Stock Purchase Plan (ESPP) and 401(k) Retirement Savings Plan (RSP) - Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave - Commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits

Pay

The estimated base salary for this position is $52,800 - $72,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.

Schedule

Monday through Friday, 10:00 AM - 6:30 PM