Technical Support Representative: CRM Synapsys

What you’ll be responsible for

• Troubleshoot software, system, data, and integration issues for banks and credit unions
• Analyze application, SQL, server, and network-related problems to identify root causes
• Collaborate with clients, internal teams, and technical resources to resolve complex issues
• Document findings and solutions while maintaining service level commitments
• Provide exceptional customer service and build trusted client relationships
• May perform other job duties as assigned

What you’ll need to have

• Minimum of 4 years of experience in a technical support role
• Previous experience working in a bank or credit union
• Strong customer service and communication skills
• Ability to serve in an after-hours on-call rotation

What would be nice for you to have

• Strong technical troubleshooting, problem-solving, and root cause analysis skills
• Experience supporting Windows servers, PCs, networks, and enterprise software applications
• Experience with SQL, databases, data analysis, and data validation concepts
• Ability to troubleshoot system integrations, interfaces, and data-related issues
• Experience supporting business-critical, client/server, and web-based applications in a client-facing environment
• Proven ability to analyze, diagnose, and resolve complex software and technical issues
• Strong customer service, communication, documentation, and organizational skills
• Effective time management skills with the ability to prioritize and manage multiple cases while meeting service level expectations
• Ability to quickly learn new technologies, products, and business processes
• Collaborative team player who can work independently and is committed to continuous learning and knowledge sharing

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.