CRM Support Coordinator

Full-time, associate-level role. 100% remote within the United States.

About the role

The CRM Support Coordinator will take ownership of CRM reliability within inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position prioritizes accuracy and traceable follow-through over superficial speed.

Responsibilities

• Coordinate CRM workflows to maintain complete customer or account records.
• Review required CRM fields for accuracy.
• Maintain CRM data by resolving duplicate or stale entries.
• Support reporting with clean source data.
• Document workflows or record exceptions for clarity and continuity.
• Apply case tracking without losing track of exceptions, owners, or deadlines.
• Use sound judgment in cross-functional coordination, especially when escalation is required instead of assumption.

Working Strengths

• Use CRM documentation and customer records confidently in contact center operations.
• Document process compliance decisions clearly so teammates can follow the reasoning.

Execution Priorities

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Pay

Base salary: $44,000–$66,000 per year.