Microsoft Dynamics CRM Technical Support

Contract position based in Minneapolis, MN (hybrid). Anticipated close date: Aug 31, 2026.

About the role

This role serves as a key operational resource responsible for ensuring the stability, usability, and effectiveness of Microsoft Dynamics CRM, Dynamics 365, Dataverse, and associated Microsoft Power Platform solutions. The specialist provides hands-on technical and functional support to business users, helping them leverage CRM capabilities to support customer management, sales, service, marketing, and operational processes. As the primary point of contact for user inquiries, issue resolution, and system support, the role ensures CRM platforms remain reliable, secure, scalable, and aligned with evolving business needs while delivering a positive user experience.

Responsibilities

• Troubleshoot application issues, diagnose data and integration problems, and resolve user inquiries.
• Manage security roles, permissions, and system configurations; perform routine administration tasks.
• Support business stakeholders in understanding process requirements and aligning CRM functionality with organizational objectives.
• Coordinate testing efforts for system enhancements, upgrades, and releases, including developing test plans and facilitating user acceptance testing (UAT).
• Document test results and ensure successful deployment of changes with minimal disruption to business operations.
• Assist with data quality management, workflow monitoring, and validation of automated processes built within Power Automate and other Power Platform tools.
• Create and maintain documentation, including support procedures, configuration records, user guides, knowledge base articles, and training materials.
• Provide end-user training and guidance to drive adoption and improve system proficiency.
• Collaborate with developers, system administrators, architects, vendors, and Microsoft support teams to investigate root causes and facilitate timely resolution of complex issues.
• Proactively monitor systems and drive continuous improvement efforts.

Requirements

• Intermediate-level experience in Dynamics CRM, CRM administration, and user support.
• Familiarity with Dynamics 365, Dataverse, Power Apps, Power Automate, and Microsoft Power Platform solutions.
• Experience with Active Directory, dashboards, workflow documentation, CRM integrations, and data cleanup.
• Experience supporting testing, UAT, and reporting activities.
• Experience in a law firm, professional services, or regulated environment (preferred).
• Microsoft Dynamics 365, Power Platform, or Microsoft 365 certification (preferred).

Skills

• Dynamics CRM
• CRM administration
• User ticket management
• Troubleshooting and support
• Active Directory
• Dashboards
• Power Apps
• Power Automate
• Dataverse familiarity
• CRM testing and UAT support
• Workflow documentation
• CRM integrations
• Data cleanup

Pay

The pay range for this position is $50.00 - $60.00 per hour. Individual compensation will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include the following for eligible employees:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life and AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)