Technical Support Representative

About the role

We’re seeking a motivated Technical Support Specialist with hands-on experience supporting VoIP systems and networking technologies. This role is ideal for someone who thrives on solving complex technical challenges, delivering outstanding customer experiences, and continuously improving processes within a fast-paced support environment.

Responsibilities

• Provide technical support and troubleshooting for VoIP platforms, calling solutions, and basic telephony systems.
• Diagnose and resolve VoIP and network-related issues, ensuring quick and effective solutions for customers.
• Document support tickets thoroughly, including troubleshooting steps, resolutions, and follow-up actions.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Identify recurring issues and trends, recommending proactive solutions or process improvements to enhance service quality.
• Collaborate with internal teams to resolve escalations and drive continuous improvement in service delivery.
• Stay current on emerging VoIP technologies and industry best practices to deliver high-quality, informed support.

Requirements

• 1–2 years of experience troubleshooting VoIP or network-related issues in a technical support or NOC environment.
• Working knowledge of VoIP protocols, SIP, RTP, and general networking principles.
• Strong ticketing and documentation skills with attention to accuracy and detail.
• Prioritization of problem-solving ability and a customer-first mindset.
• Ability to spot patterns and provide insight-driven recommendations for improvement.
• Bachelor’s degree in IT, Computer Science, or a related field preferred.
• Certifications such as CCNA or CompTIA Network+ are a plus.

Qualifications

• Passionate about delivering exceptional support, solving technical challenges, and growing your career in the VoIP and networking space.

Skills

• Technical support and troubleshooting skills.
• Customer service and problem-solving abilities.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Collaborative and customer-focused team environment.
• Opportunities to grow your expertise and advance within a technology-driven environment.

Pay

TBD

Schedule

TBD

Benefits

TBD