Technical Support Representative

About the role

We have plenty of growing left to do, so we are looking for a Technical Support Representative to join our team in a hybrid role (potential for fully remote).

You will provide world class support to our expanding client base, working closely with our product and success teams to provide world class support.

As a Technical Support Representative, you need to be a product expert of the entire VALD suite – knowing our systems inside and out. Full training will be provided to ensure you develop a deep understanding of our products. You’ll then leverage your communication and client support expertise to provide top-quality, timely support to our clients.

What you will do

• Become a product expert across the entire VALD suite, knowing our systems inside-out.
• Provide top quality, timely support to our global customers across a range of products.
• Diagnose and resolve issues via phone and email.
• Liaise with the VALD team across the world to ensure customer needs are met.

Qualifications

• You’re a people-person – you have outstanding communication skills, both written and oral.
• A high degree of customer empathy.
• A strong problem-solving skills to troubleshoot issues efficiently and independently.
• You have full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding.
• Adaptable and willing to learn new skills and processes.
• A willingness to work closely with engineering staff to identify and improve existing support processes.
• Experience in a similar role technical / client support role.
• Availability to work an offset workweek, including weekends or non-standard hours.

Why VALD?

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across a range of disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• The latest equipment and remote setup to perform at your best.

VALD Diversity & Inclusion Commitment

We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We welcome applications from people from all backgrounds.

Conditions of Employment

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.