Technical Support Rep

Retailer

Ritter Communications is a leading telecommunications provider serving the Mid-South region. The company has expanded significantly, investing in advanced technology and infrastructure to serve over 57,000 customers across Arkansas, Texas, Missouri, and Tennessee. Based in Jonesboro, Arkansas, Ritter Communications prioritizes community investment and offers a range of services including broadband fiber, telecom, video, cloud, and data center solutions.

About the Role

We are currently seeking a Residential Technical Support Representative (TSR) to join our dynamic team. This role involves interacting directly with residential customers to resolve service-related issues and ensure high-quality customer service.

Responsibilities

• Ensure every customer receives outstanding service by creating a friendly environment and listening to customer needs
• Adapt communication style to meet customer needs
• Solve technical issues using logical thinking and standardized procedures
• Document troubleshooting steps during conversations with customers
• Log all calls handled
• Respond to support emails and chats
• Maintain confidentiality and security of all customer information
• Make outbound calls for follow-up and support
• Maintain schedule flexibility, including weekends and holidays

Requirements

• Inquisitive and adept at problem-solving
• Enjoy building rapport with customers
• Demonstrate advocacy for both internal and external customers
• Work in a team-oriented, professional office environment

Qualifications

• Enthusiastic about an entry-level position in a growing company with numerous advancement opportunities
• Excellent customer service skills with prior experience working with customers
• The ability to learn quickly and apply coaching feedback
• Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks
• Communicate professionally with customers, colleagues, and business contacts

Skills

• Associates degree in Computer Technology or a related field is preferred but not required

Benefits

• Competitive compensation and benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability coverage
• Additional company-funded 401(k) contributions for retirement planning
• Promotion opportunities to higher levels within the company
• Compensation for obtaining CompTIA ITF+, A+, and Network+ certifications

Company Culture

We value a culture of continuous learning and career growth. We offer tuition reimbursement, paid training, and certification programs to help our team members stay current and advance their careers. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.

Equal Opportunity Employer

Ritter Communications is proud to be an equal opportunity and affirmative action employer. We welcome applications from all qualified candidates regardless of background, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.