Technical Support & Manufacturing Technician

Title: Technical Support & Manufacturing Technician Location: Dover, NH Hire Type: 12 Month- Contract to Hire Shift: Monday- Friday, 9-5pm Compensation: $40/hr Benefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) Job Summary: Seeking a Technical Support Specialist to provide hands-on equipment troubleshooting, testing, calibration, and repair for an established medical device manufacturer. In this role, you will assist customers with technical issues through phone, email, and remote support while working directly with electronic and electromechanical equipment. The ideal candidate has strong technical aptitude, excellent communication skills, and experience troubleshooting and repairing equipment. Medical device experience is preferred but not required, and hands-on training will be provided. Skills: Experience troubleshooting electrical, electronic, mechanical, or electromechanical equipmentHands-on technical aptitude with equipment testing, diagnostics, calibration, and repairStrong computer proficiency and ability to learn technical software applicationsAbility to troubleshoot equipment issues and guide customers through technical solutions over the phoneStrong analytical, problem-solving, and communication skillsExperience with electronic test equipment such as oscilloscopes, signal generators, and DC power supplies preferredMedical device, electronics, calibration, or equipment maintenance experience preferred Job Duties: Troubleshoot, test, calibrate, and repair medical devices and related equipmentProvide technical assistance to customers via phone, email, and remote support softwareDiagnose electrical, mechanical, and electronic equipment issues and recommend appropriate solutionsGuide customers through equipment operation, troubleshooting procedures, and technical problem resolutionUtilize electronic test equipment, including oscilloscopes, signal generators, DC power supplies, and test fixturesAssist customers with software troubleshooting and remote equipment supportCollaborate with Engineering, Quality, and internal technical teams to resolve equipment issuesFollow established testing, calibration, troubleshooting, and repair proceduresDevelop product knowledge through hands-on training and ongoing technical learning Qualifications: High school diploma or equivalent; associate's degree or technical training in Electronics, Electrical Technology, Biomedical Equipment Technology, or a related field preferredBasic electrical, mechanical, or electronic troubleshooting knowledge or experienceExperience in electronics repair, calibration, equipment maintenance, or electromechanical troubleshooting preferredMedical device manufacturing or biomedical equipment experience is a plusAbility to read electrical schematics or circuit board diagrams preferredFamiliarity with remote support tools such as TeamViewer, AeroAdmin, or Microsoft Teams beneficialExcellent written and verbal communication skillsAbility to work independently, manage technical issues, and collaborate effectively with internal teams Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.