Technical Support - Level 1

What You’ll Do

• Address support tickets in the ticketing system
• Provide technical support to school staff and students
• Support and troubleshoot Windows desktops and laptops
• Troubleshoot, optimize, and reimage Chromebooks
• Install and troubleshoot printers, scanners, and projectors
• Work collaboratively with other technicians and IT staff to maintain documentation
• Prioritize daily activities based on ticket urgency and administrative requests
• Assist with additional IT-related tasks and projects as needed

About the Role

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.

Requirements

• 1–3 years of technical support experience (deskside preferred)
• 2+ years of customer service experience
• Strong knowledge of Windows OS and Chrome OS
• Experience using a ticketing system to manage support issues
• Valid driver’s license and access to a personal vehicle (local travel required)
• CompTIA A+ certification preferred
• Experience working in an education environment is a plus

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• PTO