Technical Support Intern - RTP, Durham, Poughkeepsie & Tucson 2027

At IBM, work is more than a job—it's a calling: to build, design, code, consult, think alongside clients, make markets, invent, and collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

Location flexibility: By applying to this role, you acknowledge and agree to be considered for any of the listed locations and are willing to work at the assigned location.

Responsibilities

• Resolve issues impacting IBM client business and enhance the client experience by leading the problem resolution process through analysis and troubleshooting.
• Provide high-quality remote technical software, hardware, and problem management support to IBM’s clients with guidance from Subject Matter Experts (SMEs).
• Perform Problem Determination/Problem Source Identification (PD/PSI) and communicate action plans to clients or IBM representatives.
• Work on strategic projects, including Artificial Intelligence (Watson), Cognitive Support Platform (IBM’s CRM), TCP/IP Networking, and other technical support processes.
• Collaborate in an agile environment, managing dynamic workloads while building relationships and enhancing teamwork.

Requirements

• Currently enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills with a passion for debugging and understanding operating systems and software/hardware at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations.
• Willingness to work across time zones and participate in global team collaboration.

Preferred Qualifications

• Basic knowledge of Storage Area Networks and Fibre Channel Switches.
• Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
• Experience with z/OS or other mainframe environments.
• Basic understanding of LLM foundational models and generative AI.
• Experience developing presentations and creating spreadsheets.
• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
• Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
• Basic understanding of Linux/Unix systems, including command-line operations and file systems.
• Experience reviewing software/hardware logs, system dumps analysis, debugging, or low-level system troubleshooting.
• Background in tutoring, teaching assistant roles, or mentoring.
• Demonstrated service mindset and ability to explain complex issues clearly.
• Experience with APIs and scripting.