Technical Support Intern 2027

About the role

IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

IBM Support is a cornerstone of client success, known for industry-leading customer satisfaction, 24x7 global availability, proactive client engagement, secure data handling aligned with global standards, and expertise powered by AI tools like watsonx and copilot. The team fosters a culture of learning, collaboration, and innovation.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage, and recommend solutions to maximize customer value from their IBM partnership.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Requirements

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Qualifications

• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

Schedule

Internship start dates vary based on your academic calendar:

• Semester System: May 24, 2027 – August 13, 2027
• Quarter System: June 14, 2027 – September 3, 2027

Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule.

Location

By applying, you agree to be considered for any of the listed locations associated with this position and are willing to work at the assigned location.