Intern: Technical Support Services (Spring 2027)
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
The purpose of this internship is to support Technical Services projects as they relate to uptime of our products for our customers via dealer technical support. It will coordinate and support technical activities/projects from initiation through completion while interacting with technical teams and business stakeholders. The goals are to deliver high-quality, proactive services in partnership with the dealer network and drive our strategic goal of being #1 in customer satisfaction for our products and in our services support. This internship will support activities for both Mack and Volvo brands, creating an aftermarket competitive advantage with a focus on reducing customer downtime and strengthening key deliverables for Uptime initiatives.
Responsibilities
- Support and communicate project deliverables: achieve technical project timelines, milestones and deliverables as directed by the Technical Service Manager (TSM); support TSM in communications regarding project statuses to stakeholders.
- Maintain a focus on high-quality output: support technical deliveries as they relate to our products and provide predictable, repeatable outcomes for dealers and customers.
- Adopt an outside‑in perspective as it relates to meeting dealer and customer requirements.
- Document technical requirements and outcomes: work with the Technical Service Manager and Technical Training Manager to learn and deliver product