Technical Support Intern (Part-Time)

About the role

The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security. Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles. This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment. The internship will be on a yearly basis for up to 2 years.

Responsibilities

• Service Desk: Learn first-tier technical support for end users; assist with troubleshooting hardware, software, and network access issues; log and track support tickets and resolutions
• Application Development: Assist in coding, testing, and debugging software; participate in agile development cycles and sprint reviews; assist the development team with documentation and QA tasks
• Application Support: Learn application functionality and user issues; assist with responding to and resolving support tickets; contribute to training guides and knowledge base documentation
• Business Relationship Management (BRM): Collaborate with departments to gather business needs; assist with requirement analysis and project scoping; help evaluate performance metrics of IT solutions
• Geographic Information Systems (GIS): Assist with collecting, analyzing, and managing geospatial data; support mapping and data visualization tasks; assist with GIS layers and databases
• Data Science: Learn to analyze datasets using tools like SQL, Python, or Excel; assist in creating dashboards and reports; assist in statistical and predictive modeling efforts
• Operations: Learn IT operations including system and server monitoring; assist with asset management, patching, and system administration; learn ITIL-based workflows like change and incident management
• Network Group: Learn configuration and maintenance of network infrastructure; assist with monitoring switches, routers, and firewalls; participate in network documentation and performance analysis
• SCADA: Assist in troubleshooting and maintaining SCADA components; learn security and compliance practices for critical infrastructure systems
• IT Security: Assist with cybersecurity monitoring and incident response tasks; learn vulnerability scanning and remediation tracking; participate in maintaining security policies and awareness initiatives; learn access controls and security configurations on systems and applications; assist on basic audits of user permissions and software compliance; assist with reviewing and applying security patches and updates; document and track security incidents and preventative actions

Qualifications

• Must be in a higher education program
• Must be able to provide a current enrollment schedule each semester
• Valid Kansas Driver's License

Skills

• Strong communication skills both orally and in writing
• Strong interpersonal skills
• Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
• Logical and analytical thinking abilities
• Adaptability to different technical environments
• Ability to work independently and in a team
• Attention to detail and good organizational habits
• Willingness to learn new systems and processes
• Professionalism and respect for confidentiality
• Ability to follow established procedures and instructions