TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

About the role

MICRO CENTER is the nation’s leading computer and electronics big-box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service. At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.

Responsibilities

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

Requirements

• High school diploma required; one year of experience in customer service or a related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing proficiency.
• Able to multitask effectively while managing priorities.
• Flexible and adaptable when working with diverse customer needs and personalities.

Qualifications

• Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!

Benefits

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry-Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Schedule

This position is based in our Corporate Office located in Hilliard, OH. This role is part-time.

Pay

Compensation is commensurate with experience.