Part-Time Technical Support Representative

About the role

This role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands-on experience in both software quality assurance and technical support.

Responsibilities

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and “break” new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands-on experience in software design and quality assurance

Requirements

• Travel Requirement: Less than 5%

Qualifications

• Skills: Experience using and configuring Windows 7, 8, and 10; experience installing applications and drivers on Windows systems; basic knowledge of wireless networking; proficiency with Microsoft Excel and Word; strong oral and written communication skills; customer service–oriented mindset; ability to work onsite at our designated office from 8am to 3pm, or 8am to 4pm, 3x/week
• Preferred Skills: Programming or Windows scripting experience; experience setting up wireless networks; previous help desk or technical support experience

Benefits

• Training will be provided
• Starting wage: $15/hour
• Eligible employees may receive: Medical, dental, vision, and life insurance; 401(k) with company match; paid time off and holidays

Additional Information

• Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws
• Work Environment & Physical Requirements: This role will be performed in an office-based environment depending on business needs. Ability to remain in a stationary position (sitting or standing) for extended periods; ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset); ability to view and interpret information on a computer screen for extended periods; ability to communicate effectively via phone, video, and written communication; ability to participate in virtual meetings with or without reasonable accommodation

Additional Information

• Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.