Technical Support - Entry Level

About the role

Join a dynamic team dedicated to providing exceptional technical support services. This entry-level position offers opportunities for growth and development in a supportive environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Diagnose and resolve technical issues efficiently
• Document solutions and provide training materials
• Participate in regular team meetings and training sessions

Requirements

• Bachelor’s degree in Computer Science or related field
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Basic knowledge of IT infrastructure and software

Qualifications

• Experience with customer service or technical support preferred
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Skills

• Customer service orientation
• Technical troubleshooting abilities
• Effective written and verbal communication

Benefits

• Competitive salary package
• Paid time off
• Professional development opportunities
• Flexible work schedule

Pay

$40,000 - $50,000 annually

Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Contact Information

To apply, please fill out the form below or contact us at support@isolved.com.

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