IT Support Technician - Entry Level

About the role

New Horizon Community Care (NHCC) is seeking an entry-level IT Support Technician to provide technical assistance to employees, troubleshoot hardware and software issues, and support day-to-day IT operations. The position is primarily office-based with occasional need for on-site or remote support. Interacting with users through phone, email, chat, and in-person, and collaborating with IT team members and vendors are key responsibilities.

Responsibilities

• Provide technical assistance to employees, troubleshoot hardware and software issues, and support day-to-day IT operations.
• Interact with users through multiple channels (phone, email, chat, in-person).
• Collaborate with IT team members and vendors.
• Occasionally require flexible hours or on-call support.

Requirements

• Basic knowledge of Windows operating systems and general computer operations.
• Ability to troubleshoot common hardware, software, and user issues.
• Basic computer hardware troubleshooting and repair skills, including desktops, laptops, monitors, printers, and other peripherals.
• Familiarity with IT ticketing/help desk systems for tracking, documenting, and resolving support requests.
• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, DNS, DHCP, and VPNs.
• Basic understanding of user accounts, passwords, permissions, and access management.
• Able to install, configure, update, and maintain computer hardware and software.
• Able to accurately document technical issues, troubleshooting steps, and resolutions.
• Able to prioritize multiple support requests and manage time effectively.
• Basic knowledge of Microsoft 365 applications and services.
• Basic knowledge of Microsoft Azure and cloud-based services.
• Basic knowledge of Microsoft Intune and Mobile Device Management (MDM) concepts.

Preferred Skills

• CompTIA A+ or similar IT certification.
• Experience with Microsoft Entra ID (formerly Azure Active Directory).
• Understanding or familiarity with an MDM platform, such as Microsoft Intune.
• Previous internship, school, lab, or work experience providing technical support.
• Experience imaging, configuring, deploying, or setting up computers and mobile devices.
• Additional knowledge of networking, hardware, or other IT systems is a plus.

Minimum Qualifications

• Must be at least 21 years of age.
• Valid non-restricted AZ Driver's License.
• Valid non-restrictive Level 1 AZDPS Fingerprint Clearance Card (or willing to obtain).
• A high school diploma or a high school equivalency diploma.
• Relevant experience with IT Systems.
• Basic understanding of computer hardware, operating systems (e.g., Windows, Google Suites), software applications, and networking concepts.
• Ability to analyze and resolve technical issues efficiently.
• Clear verbal and written communication to explain technical information to non-technical users.
• Strong interpersonal skills with patience and professionalism in user interactions.
• Ability to manage multiple tasks, track issues, and follow up thoroughly.
• Willingness to learn new technologies and adjust to evolving IT needs.

Pay & Benefits

The pay range for this position is $23–$27/hr based on education and experience in the behavioral health field. Benefits include:

• 100% company-paid medical insurance after 30 days (effective first of the following month).
• Dental & Vision Insurance.
• Company-paid Disability & Life Insurance.
• PTO, Paid Holidays.
• 403(b) with match.
• Tuition Assistance & Licensure Reimbursement.
• Discounted daycare (Tempe).
• Pet Assistance.
• PSLF-qualifying employer.
• Access to company fleet vehicles.

Note: All positions at NHCC are safety-sensitive as defined in ARS 23-439. The company strictly prohibits the use, sale, manufacture, distribution, or possession of alcohol, drugs, controlled substances, medical marijuana, or drug paraphernalia on company premises, company-owned vehicles, or personal vehicles used for company business or parked on company property. NHCC is a drug-free workplace with zero tolerance for violations.