Technical Support Engineer

About the role

The Technical Support Engineer at Sigma is part of a highly recognized team that received the 2024 Stevie Gold Award for Customer Service. Your responsibilities include assisting customers with complex technical issues, collaborating with Product, Engineering, and Go-to-Market teams, and contributing to the continuous improvement of the Sigma platform.

Responsibilities

• Work with customers and pre-sales teams to diagnose and resolve complex technical issues.
• Collaborate with the development team to develop best practices and tools for diagnosing issues and optimizing service performance.
• Create a first-class user experience for the Sigma product through collaboration with cross-functional groups.
• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.

Qualifications

• Minimum of 2 years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• Proficiency in SQL, including JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• Experience with data modeling concepts and the ability to create logical visualizations from data.
• A proven track record of building trust with customers and resolving issues quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution and documentation of common patterns.
• Strong collaboration skills and the ability to work effectively with multiple departments.

Highly Desirable Skills & Experience

• Supporting a cloud service in production.
• Experience with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.
• Startup experience.

Pay

The base salary range for this position is $90k - $115k annually. Compensation may vary based on a number of factors, including qualifications, skills, competencies, and experience. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package.

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commute and FSA benefits
• Lunch program
• Dog-friendly office

About us

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. It enables business and technical teams to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, providing every team the speed to act and IT the control to scale. Sigma is trusted by over 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

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