Technical Support Engineer
Work location is flexible to either Greensboro, NC or Hagerstown, MD:
- 7900 National Service Road, Greensboro, NC 27409
- 13302 Pennsylvania Ave, Hagerstown, MD 21742
About the role
The Technical Support Engineer provides specialized technical assistance to dealers and the company's stakeholders to facilitate resolution of complex product technical concerns and workshop tools. This role may include onsite training for customer support personnel. The position requires expert-level knowledge and typically 6+ years of relevant experience.
Responsibilities
- Provide technical support and problem-solving for issues reported by the market.
- Visit markets and customers to support reported technical problems.
- Conduct root cause analysis for product quality issues, define containment actions when applicable, and follow up on solution effectiveness.
- Utilize data acquisition and analysis tools.
- Apply expert-level knowledge in diagnosing truck issues through data acquisition and analysis.
- Leverage in-depth expertise in the design and development of Class 8 and other company trucks' powertrain, chassis, and electrical/electronic systems.
- Maintain expert-level knowledge of truck troubleshooting, repair, and North American workshop service practices.
Requirements
- 8+ years of relevant experience as a Technical Support Engineer, focusing on specialized technical assistance for complex product concerns and workshop tools.
- Expert-level knowledge in data acquisition and analysis for diagnosing truck issues.
- Expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems.
- In-depth knowledge of truck troubleshooting, repair, and North American workshop service practices.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises. With a presence in the Americas, Europe, Africa, and Asia, Stefanini serves over 400 clients across industries such as financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 company.