Technical Support Engineer
Work Location: Report-to location is flexible to either Greensboro, NC or Hagerstown, MD.
7900 National Service Road, Greensboro, NC 27409
13302 Pennsylvania Ave, Hagerstown, MD 21742
About the role
The Technical Support Engineer provides specialized technical assistance to dealers and the company's stakeholders to facilitate resolution of complex product technical concerns and workshop tools. This role may include onsite training for customer support personnel. The position requires expert-level knowledge and typically 6 or more years of relevant experience.
Responsibilities
- Provide technical support and problem-solving for issues reported by the market.
- Visit markets and customers to support reported technical problems.
- Conduct root cause analysis for product quality issues, define containment actions when applicable, and follow up on solution effectiveness.
- Utilize data acquisition and analysis tools.
- Diagnose truck issues using expert-level knowledge in data acquisition and data analysis.
- Apply expert-level knowledge in the design and development of Class 8 and other company trucks' powertrain, chassis, and electrical/electronic systems.
- Maintain in-depth knowledge of truck troubleshooting, repair, and North American workshop service practices.
Requirements
- 8 or more years of relevant experience as a Technical Support Engineer.
- Expert-level knowledge in data acquisition and data analysis for diagnosing truck issues.
- Expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems.
- In-depth knowledge of truck troubleshooting, repair, and North American workshop service practices.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises. With a presence in the Americas, Europe, Africa, and Asia, Stefanini serves over four hundred clients across industries such as financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 company.