Technical Support Engineer
About the Role
We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support—ensuring high product quality and maximum uptime for our customers.
This position offers reporting location flexibility out of either Greensboro, NC or Hagerstown, MD.
Responsibilities
- Provide advanced technical support for complex issues reported across regional markets.
- Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
- Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
- Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
- Provide technical guidance and on-site training for customer support and service personnel.
Requirements
- Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience.
- Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems).
- Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics.
- In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling.
- Strongly data-driven and process-oriented with a continuous improvement mindset.
About the Company
SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production.
SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.