Technical Support Engineer

About the role

Kombo is building a unified API for HR, payroll, and recruiting systems. The Technical Support Engineer will provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S.

Responsibilities

• Troubleshoot and debug API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
• Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
• Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
• Create and maintain internal / external docs and guides based on recurring topics.
• Set up better tooling, automation, and reporting to scale our support capabilities.
• Implement smaller new features across the codebase based on findings.

Requirements

• A solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.).
• Comfortable navigating and debugging code that you don't yet fully understand, especially in larger codebases.
• Strong communication skills and ability to explain technical concepts to engineers and non-engineers alike.
• Empathetic and patient — enjoy helping others solve problems.
• Autonomous, proactive, and driven to take initiative.

Qualifications

• Experience with APIs (REST + SOAP + OAuth).
• Experience with Node.js, TypeScript.
• Experience with SQL.
• Experience with Google Cloud Platform (logs & monitoring).
• Experience with various HRIS / ATS / Payroll systems.
• Experience with Kombo’s own troubleshooting tools.

Skills

• Technical problem-solving.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Interest in improving support processes and tools.

Benefits

At Kombo, we care a LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage.

Pay

$115,000 - $160,000 + equity

Schedule

Full-time