Technical Support Engineer
Diversified Services Network, Inc. · Tucson, AZ · Yesterday
On-siteInformation Technology$45k–$50k/yrFull-time
Key Responsibilities
- Serve as a dedicated support resource, managing incoming cases with urgency and precision, including weekend hotline coverage from 7:00 AM to 3:30 PM.
- Perform password resets, ECM allocations, and blackbox conversions as part of case resolution.
- Crawl and analyze logs across large datasets to identify root causes.
- Apply a fundamental understanding of SQL to support case investigation and issue resolution.
- Collaborate regularly with team members via Microsoft Teams and in person, contributing to a multi-tiered support model that escalates complex issues to Level 3 (L3) support and technical leads.
- Participate in regular team meetings and daily scrums to align on goals and share knowledge.
Requirements
- Associate's degree in technology or a related field, or equivalent experience.
- 5+ years of technical experience in troubleshooting and root cause analysis.
- Strong understanding of network protocols, configurations, and troubleshooting techniques.
- Proficiency in Windows administration, including managing user accounts, permissions, and system updates.
- Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.
- Basic understanding of scripting or programming, with the ability to read and follow syntax.
Benefits
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Salary Expectations
$45,000 - 50,000 per annual