Technical Support Engineer

Responsibilities

• Troubleshoot hardware, software, and applications.
• Analyze and process data.
• Maintain and repair instruments.
• Solve problems and prioritize tasks.
• Show good judgment in escalating issues.
• Show determination and willingness to work long hours.
• Present effectively and handle customer interactions.
• Maintain high levels of customer satisfaction.
• Develop diagnostic and repair methodologies.
• Report accurately and promptly.

Qualifications

• Customer-focused, passionate about science and technology.
• Passionate to enable customers with Bruker technology.
• Demonstrated relationship building with both internal and external customers.
• Able to work under pressure with prompt and accurate reporting.
• Demonstrated ability to understand perspectives, manage conflict, and persuade and influence others.
• Able to develop the knowledge, skills, and abilities of a customer-facing technical team.
• Able to independently plan, communicate, and execute assignments and objectives on time.
• Able to identify and drive process and policy improvements.
• Minimum of bachelor’s degree in an engineering field from an accredited university or college.
• Multiple years of technical experience, typically encompassing 5 years.
• Electrical or Mechanical Engineering background preferred.