Technical Support Engineer
Salary Range: $56,600.00 - $115,000.00. This pay range represents the minimum and maximum compensation for the position; final compensation may vary within this range based on work location, job experience, skills, and relevant educational attainment and/or training.
Location: Houston, TX and Scottsdale, AZ. Employment Type: Full-Time. Work Type: Hybrid (minimum of 3 days a week in office). Due to hybrid requirements, only candidates within a commutable distance (50-mile radius of the posted location) will be considered. Relocation is not provided. This position is not eligible for visa sponsorship now or in the future.
About the role
If you are looking to elevate your career at the intersection of industry, technology, and client-facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling opportunity to make a meaningful impact. As a member of the Technical Support Team, our mission is to serve our customers with best-in-class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA.
In this role, you will leverage your experience to drive resolution of complex technical challenges for our broad customer base—including Fortune 100 companies—while mentoring peers and contributing to continuous improvement of our support operations.
Responsibilities
- Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience.
- Own and drive resolution of complex technical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments.
- Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.
- Teach customers how to maximize the value of our software as an instructor for public training classes.
- Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.
- Join customer meetings alongside other functions (Sales, Product, Services) to provide technical advice, guidance, and escalation leadership.
- Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improve the customer experience.
- Take ownership of projects or processes within the support organization, identifying and implementing improvements that enhance team performance and customer outcomes.
- Continuously deepen your technical expertise across the AVEVA software portfolio and related industry technologies.
Requirements
- Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.
- Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.
- Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.
- Demonstrated track record of customer-facing excellence, with a service mindset and genuine desire to help people succeed.
- Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity.
- Excellent written and verbal communication skills.
- Self-motivated and able to work independently while contributing to a collaborative team environment.
- Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
- 1-3 years of experience in a technical support, customer-facing technical, or related role.
Nice to Have
- Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
- Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
- Additional language skills, specifically Spanish, Portuguese, or French.
- Experience mentoring or training others in a technical environment.
About AVEVA
AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better, and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. AVEVA is a global leader in industrial software, driving digital transformation and sustainability.
By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence (PI). The AVEVA PI Data Infrastructure is the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the AVEVA PI Data Infrastructure to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- Three paid volunteering days
- Primary and secondary parental leave
- Well-being support
- Medical, dental, and vision coverage
- 401K
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Schedule
Hybrid work arrangement requiring a minimum of 3 days a week in the office. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of working hours to support collaboration and connection.