Technical Support Engineer

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities

• Provide advanced technical support and problem resolution for complex issues reported from the field
• Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
• Conduct root cause analysis for product quality concerns and implement containment actions
• Monitor and validate the effectiveness of corrective solutions
• Support dealers and customers through direct engagement, including onsite visits as needed
• Deliver technical guidance and training to customer support personnel and stakeholders
• Manage large-scale technical cases or end-to-end processes with minimal supervision
• Utilize ticketing systems to track, prioritize, and resolve technical issues
• Collaborate with engineering, quality, and service teams to drive issue resolution
• Coach, mentor, and delegate work to less experienced team members

Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
• 8+ years of relevant experience in technical support, engineering, or a related field
• Hands-on experience working with trucks strongly preferred
• Strong expertise in electrical systems, including wiring and harness troubleshooting
• Experience with diagnostic tools, data acquisition, and technical data analysis
• In-depth knowledge of powertrain, chassis, and electrical/electronic systems
• Experience in a test engineering or product support environment
• Familiarity with workshop service practices and repair procedures
• Ability to manage complex technical issues independently
• Strong communication, problem-solving, and leadership skills
• Willingness to travel as required