Technical Support Engineer

About the role

Step Into the Front Line of Compressor Innovation. As a Technical Support Engineer, you’ll be the go-to mechanical authority behind our air systems solving complex issues, elevating performance, and keeping customers running at full strength. This role is built for those with true hands-on mechanical experience—not just theory, but has time spent on mechanical / industrial machines, with an understanding how they’re built, how they fail, and how to fix them. You’ll be the backbone of our mechanical service group, partnering with providers in the field, diagnosing challenging issues, and delivering the technical guidance that drives uptime and trust. Beyond support, you’ll help shape the future—contributing to product design, field testing, and real-world implementation of new technologies.

Job Overview

We’re looking for a mechanically minded problem-solver with hands-on equipment experience—someone who thinks like a mechanic, communicates like a pro, and stays calm when challenges arise. If you’re ready to apply what you know, support others, and make a tangible impact, this role offers a powerful platform to grow and be heard.

Responsibilities

• Acquire subject matter expertise in assigned air products and maintain expertise in addition to representing training and technical support on new product development teams.
• Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
• Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMSa.
• Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data.
• This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia.
• Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues.
• Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment.
• Participates in the activities of global expertise network leaders to drive Tech.
• Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.

Requirements

• High School Diploma or G.E.D.
• 5+ years of experience in mechanical/industrial work environment.
• 5+ years of hands on experience troubleshooting industrial equipment.

Core Competencies

• Technical Expertise & Hands-On Problem Solving.
• Cross-Functional Collaboration & Communication.
• Customer-Centric Field Support.
• Strong problem-solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.

Pay

The pay range for this role is $50,000-$85,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.