Technical Support Engineer
About Wispr
Wispr Flow is a voice dictation platform that understands users perfectly on the first try, context-aware, personalized, and works anywhere typing is done, on desktop or phone. In 2026, Wispr Flow will focus on building native actions — an agentic framework that understands users and works reliably. The team includes AI researchers, designers, growth experts, and engineers rethinking human-computer interaction.
Role Overview
We are seeking a Technical Support Engineer who provides an exceptional customer experience, ensuring every customer feels genuinely delighted, regardless of their plan or payment. This role involves resolving various types of support tickets, advocating for customers, and contributing to internal processes and knowledge bases.
What You'll Do
- Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
- Deliver a consistently delightful experience to every customer, every time
- Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
- Stay close to customer sentiment across support channels, app store reviews, social media, and community forums
- Investigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately
- Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster
- Manage ticket queues with attention to SLAs, priority tiers, and customer impact
- Contribute to internal knowledge bases, support documentation, and process improvements
- Identify trends across tickets and translate them into actionable insights for product, engineering, and leadership
- Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues
What We're Looking For
- High agency: you see a problem and fix it without waiting for permission or a playbook, then you document what you found so the rest of the team can learn from it and build on it
- Ai-native workflow: you already use AI daily to move faster, write better, solve harder problems, and automate repetitive work; strong prompting skills are a must
- Technical depth: you're comfortable reading logs, navigating developer tools, understanding APIs, and debugging software issues even if you're not writing production code
- Pattern recognition: you spot the signal in the noise; when the same issue shows up three different ways, you connect the dots
- Customer obsession: you believe every customer deserves an 11-star experience; you don't adjust your effort based on what someone pays
- Clear communication: you write concise, accurate responses that respect the customer's time and technical level
- Creative problem-solving: when the standard answer doesn't exist, you build one
- Comfort with ambiguity: you don't just tolerate fast pivots and shifting priorities, you're genuinely excited by them
Nice to Have
- Experience with support tooling like Pylon, Intercom, or Zendesk
- Familiarity with Sentry, Linear, Notion, or similar engineering/ops tools
- Background in SaaS, developer tools, or Al
- Experience with Stripe billing or enterprise account management
- You've built automations, internal tools, or workflows that made a support team more effective
Why Wispr
You'll join a small, high-impact team where your work directly shapes how customers experience our product and how they talk about it. Customer sentiment isn't a metric we check quarterly; it's something we actively build with every interaction. We move fast, we care deeply about craft, and we believe the best support engineers are some of the most important people in the company.
Compensation Range
$60K - $90K