Technical Support Engineer - 1st Shift

Responsibilities

• Provide ongoing technical support and guidance to Futurex's global customer base from 8:00 am - 5:00 pm CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

• 3-5 years experience in a related IT field
• Bachelor's degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company
• Strongly Preferred: Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance