Technical Support Associate

Tech Support Associate

Provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.

• Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to job discipline.
• Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.

Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation

• Receives a moderate level of guidance and direction.
• Continuously analyzes and optimizes the utilization of methods, tools or systems.
• Problems faced are difficult but typically not complex.
• Plans recurring processes and solves immediate issues or problems.
• Accountability: Is accountable for the efficiency and effectiveness of a process.

What We Offer

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1–3 years of experience in technical support or data analysis.
• Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
• Basic understanding of automated systems and ERP platforms.
• Excellent analytical, organizational, and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.