Technical Support Associate

Cotality · Oklahoma City, OK · 1 mo ago

Full-time

About the role

Serve as the primary point of contact for IT infrastructure and proprietary software support, diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada. The office is located at Oklahoma City - 501 NE 122nd Street, Suite E; candidates should live within a commutable distance to this site. On‑the‑job training lasts 90 days on site, Monday–Friday 8:00 a.m.–5:00 p.m. CST.

Responsibilities

Diagnose and resolve complex software issues in a Windows environment.
Diagnose and resolve software issues for mobile (iOS/Android) applications.
Provide technical guidance and support to end‑users via phone or chat.
Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system.