Technical Support Associate
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
About the role
As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience and create #ravingfans by providing an exceptional and consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today while thinking strategically to delight our customers long term. We operate on a hybrid working model, defined as 3 days a week in our Lehi, UT office.
Responsibilities
- Deliver an outstanding support experience via email and scheduled calls for customers using Gong products while meeting key performance goals.
- Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
- Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
- Represent the Voice of the Customer with Success, Sales, and Product teams to influence priorities, resources, roadmaps, and deliverables.
- Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.
Requirements
- Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
- Self-motivated, proactive, and eager to learn new skills and technologies.
- Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.
Qualifications
- Interest in going above and beyond for customers to create #ravingfans.
- Recently completed a technical degree and interested in growing your career in technical support.
- Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
- Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!
Benefits
- Variety of medical, dental, and vision plans designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Pay
The hourly range for this position is $26.45 - $32.70 USD. Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.